In order to maximize efficiency in call centers where a large number of personnel work, generally in an open office plan; customizable workstations should be used, secure storage areas should be created for personal belongings, ergonomic details such as adjustable seats and keyboards should be given importance. Appropriate lighting and the use of furniture with aesthetic value make the working environment productive. Acoustic solutions that reduce the noise level are as important as the furniture for both the staff and the customer.
