Call Center
The increasing importance of customer satisfaction for companies has started to increase the number and quality of call centers. Since a large number of employees are located in a defined area in call centers, effective use of space is one of the most important criteria here. While ergonomics comes to the forefront in the design in order to prevent the inconveniences that may be caused by long sitting periods, sound insulation is just as valuable due to long phone conversations. It will increase productivity while increasing employee motivation.
MEETING / TRAINING ROOMS
Furniture to be used in areas that can be designed to provide solutions to needs such as seminars, events and training should also have this flexibility and equipment.
OPEN OFFICES
In order to maximize efficiency in call centers where a large number of personnel work, generally in an open office plan; customizable workstations should be used, secure storage areas should be created for personal belongings, ergonomic details such as adjustable seats and keyboards should be given importance. Appropriate lighting and the use of furniture with aesthetic value make the working environment productive. Acoustic solutions that reduce the noise level are as important as the furniture for both the staff and the customer.
SOCIAL AREAS
In call centers with a lot of personnel circulation, social areas where the employee can feel good, rest and meet their needs during the breaks; Setting up resting rooms, game rooms, breastfeeding rooms will increase employee happiness and belonging.